Order Cancellation Policy
Prepaid Orders:
Once a fully prepaid order is placed, it cannot be canceled or modified. Please review your order carefully before completing the purchase.
Partially Paid Orders:
For partially paid orders, cancellation is allowed before shipment. However, the partial payment is non-refundable, as mentioned in our Terms and Conditions.
After Shipment:
Once an order is dispatched, it cannot be canceled. We recommend double-checking your order details to avoid inconvenience.
For any assistance, feel free to contact our customer service team
Product Replacement and Refund Policy
Replacement Eligibility:
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Software Issues: Customers can request a replacement within 7 days of delivery for software-related issues. An unboxing video is required for replacement eligibility.
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Damaged/Defective Products: For products that are physically damaged or defective (hardware/manufacturing issues), report within 48 hours of delivery. An unboxing video is mandatory.
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Incorrect Delivery: If you receive the wrong product or incorrect delivery location, notify us within 48 hours at 7703839306 or info@jyomix.com
Important Notes:
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Cancellation: Orders cannot be canceled once shipped.
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Exchanges: No refunds or returns will be provided. Replacements are allowed within 7 days for damaged products.
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Service Center: For issues arising after 7 days of delivery, visit the nearest Jyomix Service Center.
Replacement Process
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Report the Issue: Contact customer support within 7 days for software issues or 48 hours for defective/damaged products. The unboxing video is required.
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Provide Evidence: Submit the unboxing video as proof for all replacement claims.
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Collect and Replace: Our courier will collect the full product package, including accessories, for replacement.
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Warranty: If the desired replacement is unavailable, we’ll provide a substitute of equal value, with the original warranty intact.
Non-Replacement Conditions
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Customer Dissatisfaction: No replacements for dissatisfaction with appearance or sound quality if the product is defect-free.
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Late Reporting: Issues not reported within the stipulated time frame (24 hours for damages, 48 hours for delivery issues).
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User Damage: Damage caused by the user or electrical surges is not covered.
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Broken Seal: If the product seal is broken before recording the unboxing video, no replacement will be issued.
We aim to provide a smooth and efficient replacement process. For any issues, please follow the guidelines above to ensure prompt assistance. Please contact our customer support team via live chat, email at info@jyomix.com
or call us to know the repair charges.